David Neal

David Neal is a London-based doctor, writer, and founder of Vesalian.

​It’s December 1995. A chubby four-year-old boy in a Thomas the Tank Engine woolly hat is crying.

He’s suffering from a very common ear infection that almost all children have experienced, ‘otitis media’. He’s crying because it’s painful.

His parents have tried for a couple of days to soothe him but it’s not helping. So now he’s sitting with Mum in a warmly lit, magical place, about to see a magical person. It’s not Santa’s grotto, it’s better than that. He’s going to see The Doctor (capitalised for effect, not the time-travelley one).

The Doctor is a jolly, overweight man. Like Santa, without the red costume or the beard, but with the same reassuring smile and the same aura of magic. The boy is me.

The Doctor is a stranger but Mum trusts him, so I trust him too. My tears have dried up as he approaches me calmly, softly, confidently. He listens as Mum tells him what the problem is and he seems to understand. And somehow — though I can’t remember what he said or did — I can tell that he cares.

He carefully examines me. He looks at my throat and my ears, takes my temperature and feels my neck, very gently. He sits back and assertively names my affliction, ‘a nasty ear infection’. So my pain is real and it has a cause.

When we leave The Doctor, Mum has a piece of paper that we swap for a bottle of fluorescent liquid called ‘Antibiotics’. It’s yellow and is supposed to taste like bananas. I don’t like it as much as Calpol, which is delicious. Fortunately The Doctor said I could have both, so that’s ok.

Going to see The Doctor made me feel better almost immediately – why?

Memory is a funny thing and our early memories are not the most reliable. But the way I remember it, going to see The Doctor made me feel better almost immediately and long before those antibiotics could have had any effect on my symptoms. Why?

In my first year studying medicine, we had a minor but mandatory course called SCHI (pronounced ‘ski’). The Social Context of Health and Illness.

A lecturer had the audacity to tell us that healthcare wasn’t about biochemistry, anatomy and physiology (which were the major themes of our first year of study), that our traditional curriculum might be missing something.
What? The course we’ve all just worked our butts off to get onto, at the great Cambridge University, might not be teaching us what it’s all about? Yeah, ok. Pull the other one. I’m a medic not a sociologist!

We had to pass SCHI to pass the year. But a lot of people stopped showing up to lectures. Each in our own way, I believe we were all very diligent in making sure that we learned enough to pass the exam, without letting any of the material affect our understanding of the world and our place in it.

Skip ahead to 2016. I’m working in my first job as a medical doctor in West London. I’m used to being a man with side-projects (voluntary work, teaching, writing — my friends describe me as ‘busy’).

Healthcare is about witnessing human experience, building trusting relationships, providing reassurance.

Being an actual full-time doctor seems to leave far less time than I’d like for such projects. So when I go to my parents’ for Christmas, I feed my need for divergence. My Mum has a degree in history and still has most of her university reading list on the bookshelf. I grab a stack and settle down to read about late medieval Britain.

My favourite book is by historian Keith Thomas. It’s called Religion and the Decline of Magic, and it has a long chapter on health and healing in the 16th Century. I’ll come back to this book in a future story because it’s very important to my understanding of healthcare. Suffice it to say this book was a revelation in my understanding of healthcare vs medicine.

I reflect on two ways to retell the story of the chubby boy with an ear infection. I can tell is as a healthcare story, or I can tell it as a medical story.
My preferred version is the one I already told you. The story of a boy with a problem, a trusted helper who analyses the problem, and a reassuring solution. That’s the healthcare story.

Here’s the medical story.

A concerned parent phones up her GP practice to book an appointment for her four year-old son, with one of the GPs. They’re lucky to get a same-day appointment (the waiting list is normally at least a week).

In the consulting room, the doctor takes a history. The symptoms are pain affecting the right ear, swollen lymph nodes and a sore throat.
An examination probably isn’t necessary. The child is alert, a good colour, doesn’t have any breathing difficulties, and even managed half a smile at a lolly-pop. The doctor knows the diagnosis based on the symptoms. Really, this could have been done over the phone but since they’re here…

The diagnosis is otitis media. It’s probably a viral illness. In the vast majority of cases, the body gets better by itself after three or four days. If it’s viral, antibiotics won’t help. In fact this parent and her child probably should have stayed at home and practised ‘self-care’. But since they’re here…

So they get a prescription of antibiotics and advice to continue using Calpol. As predicted, the boy makes a full recovery.

Medically, this was a fairly ‘low value’ consultation. If anything, it could have had a net negative impact, exposing a child who would otherwise have been fine, to the potential side-effects of an antibiotic. As well as unnecessarily taking up a doctor’s time, contributing to  antibiotic resistance , etc.

But the first version of the story was heart-warming, wasn’t it? It felt like a wonderful example of the value of healthcare.
And that’s because healthcare, unlike medicine, isn’t rooted in biochemistry, anatomy and physiology. Healthcare is about witnessing human experience, building trusting relationships and providing reassurance.

It’s at that point I realise what SCHI had been about. It’s a shame the timing and delivery of that course could have been chosen deliberately for us to completely ignore it.
Over my next few posts, I want to explore the differences between concepts of ‘medicine’ and ‘healthcare’ further. I also want to think about how the two can be reconciled, to do both better.

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