Kate Eisenstein is an experienced leader in public policy, strategy and engagement, with a background in health, social care and local public services. She writes this blog in a personal capacity, but is currently Assistant Director of Insight and Public Affairs at the Parliamentary and Health Service Ombudsman.
As someone who has spent most of their career in health and other public services, I am a passionate advocate for the power of public services, including the NHS, to transform lives for the better. As someone living with multiple long-term health problems, I am no stranger to NHS care myself.
Since becoming unwell with another new condition last year, attending medical appointments has effectively become an additional part-time job. If I’ve learnt anything from this experience, it’s that rethinking medicine has the power to utterly transform the experience and outcomes of care for both clinicians and patients.