I want to talk about the concept of ‘failure demand’ – something discussed in  Beyond Command and Control by John Seddon et al and which I find really compelling.

This idea is that much of healthcare work (and many other areas) is driven by demand created by failing to address the issues that matter most to people. Our systems create blocks and obstacles that make it very difficult to resolve people’s most pressing concerns quickly and fully. It creates further ‘shock waves’ of demand, as people seek alternative ways to navigate the obstructive system.